Company Frequently Asked Questions

Q. Where are you located?

This site is maintained in Hongkong. Our group's processing facilities are in China. International marketing is done from Hongkong.

Q. What are your opening hours?

Mon~Fri : 10:00am to 6:00pm Hongkong time.(GMT +0800)

Closed on Saturday, Sundays, and Hongkong public holidays.

Q. How do we contact you?

We would prefer all communications by e-mail to from where your message will be routed to appropriate group company. Of course, you may also use mail, telephone, or fax to communicate to us. Details can be found at bottom of every page on this site. You can also use the contact form.

Q. How long are prices valid?

Prices for most of our products fluctuate considerable, and also depend on quantity, payment and shipping terms. Prices are therefore quoted on requests. All prices are subject to our final confirmation unless otherwise mentioned in the quotation.

Q. How can we place orders?

Presently, orders may be placed by e-mail, or fax message. We do not encourage orders by ordinary airmail as prices may not be valid at the time of receipt of such orders.

Q. Can you supply products other than ones listed in your products pages?

We are very much focused in products listed in Products Pages. We do not handle fresh fruits, vegetables, liquors and animal products. If required products fall within our existing line of business, we may be able to supply. For specific enquiries, please use contacts form.

Q. What after sales service and support is provided by you?

All customers are entitled to regular and useful market reports up to 3 months from the date of their last purchase from us, and full information on useability of our products for specific applications up to product's expiry date, as also on request UpToDate status reports on their orders, shipments and documents.

Q. Would you be interested in appointing us as your distributors?

If you are based in uncovered territory/country, and able to demonstrate solid expertise and experience in our line of business, with sufficient manpower and infrastructure to efficiently and widely distribute our products, we may be able to appoint you as our distributor. For specific enquiries, please use contact form.

Q. Would you be interested in employing me?

From time to time, we may have openings available in various group offices located in Mainland China and Hongkong. If you are based in or willing to work in cities where our facilities/offices are located, and able to demonstrate solid expertise and experience appropriate to the job available, we may be able to employ you. For specific enquiries, please use contact form.